Payment Terms

AshlynNest checkout accepts these cards:

Visa
Mastercard
Maestro
American Express
JCB
Diners Club
Discover

You pay on our site. The order is not sent to a third-party storefront to finish the charge. If the card is declined, the order is not created and nothing is shipped.

Currency and the amount charged

All prices are in U.S. dollars. The number next to each product is the product price before tax and before shipping.

At checkout we add:

Product total
Shipping, following the Shipping Policy ($0.01 under $30.00, free at $30.00 and over)
Sales tax calculated from the shipping address

The grand total on the checkout page is the amount we send to your card issuer. We do not add a separate card-processing fee on top of that total.

When the card is charged

The card is charged when you click to place the order, not when the package reaches you.

If the issuer only authorizes the amount first and captures it later, the hold and the capture will both show as AshlynNest / ASHLYN TOY RF INC, or the name your bank prints for our payment provider. A hold that does not turn into a capture is released by the issuer on their own schedule. We cannot speed that up.

What we need from you

Use a card that can pay in U.S. dollars. The billing name and billing address should match what the card issuer has on file. A mismatch is a common reason a Visa, Mastercard, Amex, or Discover charge is refused.

We ship only inside the United States. A card issued outside the U.S. can still be used if the issuer allows the charge and the shipping address is in the United States.

Failed or incomplete payments

If the page returns an error, no order is placed. Check the card number, expiry date, CVC, and billing zip code, then try again. You may also try another card from the list above.

We do not keep retrying a failed charge in the background. If two attempts fail, wait for your bank to clear the decline, or call the number on the back of the card.

Payment security

The checkout page loads over SSL (HTTPS). The connection between your browser and the server is encrypted while you type card details.

Full card numbers are sent to the payment provider. AshlynNest does not store the full card number, the CVC, or a copy of the card face on our own computers. We keep the order record (name, email, shipping address, amount, last digits if the provider sends them) so we can pack the order and handle a refund.

Do not email a full card number to info@ashlynnest.com. We will not take card details by phone either. Pay only through checkout.

Refunds to the same card

When a return is approved under the Refund & Exchange Policy, the refund goes back to the same card used at checkout. We process our side within 6 business days after we inspect the returned item. After that, Visa, Mastercard, American Express, Discover, JCB, Maestro, and Diners Club each post the credit on their own timeline, often a few business days more.

We do not refund a card payment in cash or by check.

Questions about a charge

If a charge appears that you do not recognize, write to info@ashlynnest.com with the date, the amount, and the last four digits shown on the statement. We will match it to an order before anything else is done.

Chargebacks filed with the issuer while we still have the order open can delay shipment or a refund. Email us first if the problem is an order, a duplicate charge, or a return.