Refund policy

AshlynNest accepts returns and exchanges. Returns are accepted within 30 days of the date you received the order. The 30 days start on the USPS delivery date, not on the day you placed the order.

This page applies to orders shipped inside the United States. We do not take returns from addresses we do not ship to.

What we take back

We accept a return when you changed your mind, when the item is not defective, and when the item is defective or was sent in error.

The item must be unused, in the same condition we sent it, with all original tags still attached. It cannot show wear, odor, stains, pet hair, or writing on the fabric or label.

Sale and clearance items marked as final sale are not returnable and not exchangeable, unless the item arrived damaged or we sent the wrong piece.

How to start a return or exchange

Email info@ashlynnest.com or open the order in your AshlynNest account and request a return. Include the order number and whether you want a refund or an exchange.

We reply with a USPS prepaid return label and the Kittanning, PA address to use. Do not mail a package back before you have that label, unless we asked you to ship on your own.

Pack the item in the original box if you still have it. If not, use a sturdy box. Drop the package at USPS and keep the receipt.

Who pays return shipping

If you are returning because you changed your mind, or the item has no defect, you pay the return postage. When we send a prepaid USPS label, that postage is taken out of your refund. There is no restocking fee and no other handling fee.

If the item is defective, arrived damaged, or we sent the wrong item, we pay the return postage. The prepaid label is free in those cases and nothing is taken out of the refund for shipping.

If you already paid USPS yourself, send us the receipt. We refund that postage at the amount printed on the receipt when the return is our fault. We do not add extra for your time or mileage.

Exchanges

We exchange for a different size or style of the same product when that option is in stock. Say so when you write to us. If the new item costs more, we charge the difference before we ship it. If it costs less, we refund the difference to the original payment method after we receive the first item.

If the size or style you want is out of stock, we issue a refund instead.

You can return part of an order. We refund only the items we receive back, minus return postage when the return is not our fault.

Refund timing and method

We inspect the package after it reaches 112 N Jefferson St, Kittanning, PA 16201. If the return meets this policy, we process the refund within 6 business days of that inspection.

The refund goes back to the original payment method, including PayPal and card payments. Bank and PayPal posting times are outside our control.

We do not take a restocking fee.

Lost or damaged return packages

If your return never shows a USPS delivery scan to us, or it arrives damaged, email info@ashlynnest.com. Send the order number, the tracking number, the drop-off receipt, and photos of the damage if you have them. We check the USPS record with you before we decide on a refund or a replacement.

Do not mail a second package until we answer.