Terms of service

These terms apply to ashlynnest.com and to every order placed with AshlynNest. The seller is ASHLYN TOY RF INC, 112 N Jefferson St, Kittanning, PA 16201, United States. By opening the site, creating an account, or paying for an order, you agree to this page, the Shipping Policy, the Refund & Exchange Policy, the Privacy Policy, and the Payment Terms.

If you do not agree, do not use the site and do not place an order.

1. Who we are

AshlynNest is the storefront name. The legal seller is ASHLYN TOY RF INC. Questions go to info@ashlynnest.com or +1 (724) 523-7542, Monday through Friday, 9:00 AM – 5:00 PM Eastern Time.

2. What these terms cover

These terms cover browsing, accounts, checkout, payment, shipping inside the United States, returns, exchanges, refunds, and how we use information you give us. They do not create a partnership, employment, or franchise.

3. Who may buy

You must be 18 or older and able to form a contract under U.S. law. You must use a shipping address in the United States. We do not sell to buyers who ask us to ship outside the United States.

4. Accounts

An account is optional. If you open one, the email and password are yours to keep accurate and private. You are responsible for orders placed while that account is signed in. Tell us if you think someone else used it. We may close an account that is used for fraud, chargeback abuse, or repeated policy violations.

5. Products on the site

We sell home storage goods: fabric bins, rope baskets, hampers, hanging organizers, garment covers, wall pockets, and similar pieces. Photos show the actual type of item. Textile color, weave, rope coil, and handle stitch can differ slightly from the photo. That difference is not a defect by itself.

A title, size label, or price on the product page is part of the offer. If the page and the cart disagree, the cart total at checkout is the price we charge.

6. Pricing and tax

Prices are in U.S. dollars and do not include sales tax. Tax is calculated at checkout from the shipping address. Pennsylvania orders are charged Pennsylvania sales tax. Other states are charged only if tax is due on that shipment.

We may correct an obvious pricing error before we ship. If we cannot honor the listed price, we cancel the order and refund the charge.

7. How an order is made

An order is an offer to buy. We accept it when we send an order confirmation and later a tracking number. We may refuse or cancel an order for a declined payment, a suspected stolen card, an address we cannot reach by USPS, or a product that is no longer in stock.

8. Payment

Checkout accepts Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The card is charged when you place the order. The total on the checkout page is the amount sent to the issuer.

Checkout runs over SSL. We do not store your full card number on our own computers. Do not email card numbers to us. We do not take cash, checks, or money orders.

If the issuer declines the card, no order is created. Refunds of a successful charge go back to the same card.

9. Where we ship

We ship only inside the United States, including USPS-accepted P.O. boxes. We do not ship abroad. We do not offer store pickup in Kittanning and we do not run a local delivery van.

10. Processing time

We process and hand the package to USPS within 1–3 business days after the order is paid. Saturday, Sunday, and U.S. public holidays are not business days. Orders placed after 1:00 PM Eastern Time are treated as received on the next business day.

11. Estimated transit

Transit starts after USPS has the package. From Kittanning, Pennsylvania, estimates are:

Pennsylvania and nearby states: about 2–5 business days
Midwest and South: about 3–6 business days
Mountain West, West Coast, Alaska, and Hawaii: about 5–8 business days

These are estimates. Weather, holidays, and USPS backlog can add time. A listed date on the site is not a guaranteed arrival date.

12. Shipping charges

Orders under $30.00 pay $0.01 standard shipping. Orders $30.00 and over ship free. We do not sell overnight or second-day service.

13. Title and risk

Once USPS scans the package into its network, carriage is with USPS. Use the tracking number we send by email and show in your account. A “delivered” scan to the address you gave is our proof of delivery unless you write to us under section 19.

14. Return window

Returns are accepted within 30 days of the date you received the order. The clock starts on the USPS delivery date.

15. What we take back

We take back items returned because you changed your mind, items with no defect, and items that are defective or sent in error.

The piece must be unused, with original tags on, and without stains, odor, pet hair, or wear. Sale and clearance goods marked final sale cannot be returned or exchanged unless they arrived damaged or we sent the wrong piece.

16. How to return or exchange

Email info@ashlynnest.com or request a return from the order in your account. Wait for a USPS prepaid label and our Kittanning address before you mail anything, unless we asked you to ship on your own.

We exchange for another size or style of the same product when that option is in stock. If the new item costs more, you pay the difference first. If it costs less, we refund the difference after we receive the first item. If the option is out of stock, we refund. Partial returns are allowed; we refund only what we receive back.

17. Who pays return postage

If you changed your mind or the item has no defect, you pay return postage. A prepaid label we send in that case is deducted from the refund. There is no restocking fee.

If the item is defective, damaged on arrival, or the wrong piece, we pay return postage and we do not deduct it.

If you already paid USPS yourself, send the receipt. We repay that printed amount only when the return is our fault.

18. Refunds

After the package arrives at 112 N Jefferson St and we inspect it, we process an approved refund within 6 business days. The money goes to the original payment method. Card and PayPal posting time after that is set by the issuer.

19. Lost or damaged parcels

If a shipment to you shows delivered and you do not have it, or it arrives badly damaged, email us within 14 days of the last USPS scan. Include the order number and photos of damage.

If a return you mailed never shows a delivery scan to us, or arrives damaged, send the tracking number, the drop-off receipt, and photos. Do not mail a second box until we answer.

20. Acceptable use of the site

Use the site to browse, buy, and manage your own orders. Do not scrape prices or photos in bulk. Do not try to break checkout, accounts, or SSL. Do not upload malware. Do not use a stolen card or a false name and address.

21. Reviews and messages

If you leave a review or send us a photo of the product in use, you give AshlynNest permission to show that text or photo on the site. Do not post a review that is only an attack on another person, or that claims a medical or legal result these products do not have. We may remove a review that is false, off-topic, or abusive.

22. Our content

Product photos, descriptions, logos, and the AshlynNest name belong to ASHLYN TOY RF INC. You may not copy them onto another store or listing. You may quote a short passage if you are writing an honest review of an item you bought.

23. Privacy

The site uses SSL. We collect name, email, phone, address, and order details to fill the order, send tracking, handle returns, and keep U.S. tax records. We do not sell that information. We do not give it to advertisers or data brokers. We do not use it for ads or remarketing unless you have clearly agreed. Payment-card numbers go to the payment provider, not onto our own disk as a full card number. Details are in the Privacy Policy.

24. Inventory and substitution

Stock changes. If an item sells out after you pay, we cancel that line and refund it. We do not swap in a different product unless you asked for an exchange under section 16.

25. Product care and limits

These are household storage pieces, not toys for unsupervised infants, not fire-rated safes, and not waterproof containers unless the product page says otherwise. Follow the care line on the product page. Water, dye transfer, and overload can mark fabric and rope. That kind of mark after use is not a manufacturing defect.

26. Events we do not control

We are not responsible for USPS delay, severe weather, road closure, or a holiday backlog once the package is in the mail. If the delay starts before we hand the box to USPS, we will email you.

27. Limitation of liability

If a product we sent is defective, your remedy is a return, an exchange, or a refund under these terms. We are not liable for lost wages, lost data, or indirect loss beyond the amount you paid for that order. Some states do not allow certain limits. If that is your state, those limits apply only as far as that state’s law allows.

28. Governing law

These terms and every order are governed by the laws of the United States and the State of Pennsylvania, without using conflict-of-law rules that would point somewhere else. Courts in Pennsylvania have venue for a dispute that cannot be settled by email.

29. Changes

We may replace this page when shipping rates, return rules, or the law change. The version on the site on the day you place an order is the version that applies to that order.